From a former Firefox developer, truer words were never spoken:
Software companies would do well to learn this lesson: anything with the phrase “users love our product” in it isn’t a strategy, it’s wishful thinking. Your users do not ”love” your software. Your users are temporarily tolerating your software because it’s the least horrible option they have – for now – to meet some need. Developers have an emotional connection to the project; users don’t.
All software sucks. Users would be a lot happier if they had to use a lot less of it. They may be putting up with yours for now, but assume they will ditch you the moment something 1% better comes along — or the moment you make your product 1% worse.
I gave up Firefox as my main browser when Chrome decided to support WebGL on Linux, and Firefox kept back burnering it. Mozilla is now deprecating Thunderbird, which is the only product of theirs that I still use regularly. Guess that means I’m going to have to get used to GMail’s web interface eventually.
Sad to see something as critical as Mozilla, the beast that cracked the IE hegemony, become an also ran.